Frequently Asked Questions

Everything you need to know about ESR products and services.

What is the standard shipping time for ESR orders?

Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location.

Does ESR offer a warranty on electronic accessories?

Yes, we offer a comprehensive 12-month warranty on all our products. If you experience any manufacturing defects, we will provide a replacement or refund.

What is your return policy for opened items?

We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return it within 30 days, even if the packaging has been opened, provided the item is in original condition.

Are ESR screen protectors and cases compatible with MagSafe?

Many of our latest cases and accessories are specifically designed with HaloLock technology to be 100% compatible with MagSafe chargers and accessories.

How can I track my order status?

Once your order ships, you will receive a confirmation email containing a tracking number and a link to our tracking portal.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.